Complaints
We make every effort to give the best service possible to everyone who attends our practice. Your suggestions and comments are most welcome. Please use our suggestions box in the waiting room.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
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If you wish to make a complaint, please advise a Receptionist who will endeavour to resolve the position.
On occasions, a complaint may take several days to investigate. Under these circumstances we will acknowledge the complaint and confirm when you will receive a written response.
For more complicated matters, please fill out our online form:
CONTACT DETAILS
The Family Practice
Western College
Cotham
Bristol
BS6 6DF
Reception: 0117 946 6455
Fax: 0117 974 3112
Out Of Hours:111
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