NHS APP

DOWNLOAD THE APP

WHAT DOES THE NHS APP DO?

YOUR HEALTH

• View your GP health record - view your medical history, test results, allergies, and medicines.
• Register your organ donation decision - choose to donate some or all of your organs and check your registered decision.
• Take part in health research - register with Be Part of Research to help us provide better care and treatment.

PRESCRIPTIONS

• Order repeat prescriptions - request repeat prescriptions without having to contact your GP surgery.
• Nominate a pharmacy - choose a pharmacy where your prescriptions will be sent to.

APPOINTMENTS

• Manage appointments with your GP Surgery - view and cancel GP appointments. Please note: the practice does not currently offer appointment bookings through the app.
• Book and manage hospital appointments in one place - you can choose your treatment provider from a list provided by your GP/referrer, and see information on most of them, including who to contact, waiting times, distance and booking details.

SEND AND RECEIVE MESSAGES

• Contact your GP surgery - request care from your GP surgery using an online form.
• Receive messages and notifications - view messages from your GP surgery and get notifications through your phone or tablet.

HELP SOMEONE ELSE

• Linked profiles - access the health records, appointments and prescriptions of people you care for (including children) – or get help from someone you trust.

ADVICE AND INFORMATION

• Search symptoms, conditions, and treatments - use the health A-Z to check symptoms and treatments, and get advice on what to do next.
• Get health advice through 111 online - check if you need urgent help and find out what to do next.
• Find NHS services - search for services near you.
• Check your NHS number - check your NHS number and manage your contact details within the NHS App.

HOW TO GET FULL ACCESS

If you have not proven who you are, you'll see a message after you log in to the NHS App asking you to prove your identity to get full access. Please follow the steps outlined below to verify your identity.

Proving who you are to get full access to the NHS App

NHS APP MESSAGING

The messaging services available in your NHS App currently allows you to receive messages from your GP surgery if you have notifications turned on.

If you do not have notifications turned on, or do not view the message, it will be re-sent automatically to your mobile as a standard SMS text. If the message is urgent we will always attempt to contact you directly.

Please see the page below for more information on how to manage NHS App notifications.

Managing NHS App notifications

CAN EVERYONE USE ALL OF THESE SERVICES?

Not yet. The services you can access will vary depending on the services offered by your GP practice. To use some services, you will need to verify your identity. You only need to do this once.

NHS APP SUPPORT

If you cannot use the NHS App on a mobile device, you can log in through the NHS website. You can then access services on your desktop, laptop computer, mobile or tablet using your web browser.

For technical problems with logging in, you can find support in the NHS login help centre.

We also offer support sessions that our patients can book into, please see the page below for more information.

Book an NHS App support session

YOUR DATA AND PERMISSIONS

The NHS App does not store any patient data. It lets you view your health information held by your GP and other healthcare professionals. To access the NHS App, you will need to set up an NHS login and prove who you are. Your NHS App then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to your NHS App each time, instead of using a password and security code.