Practice Team

Practice Management

Business Manager – Kathy Turner

Responsible for the smooth, effective and financially efficient running of the business, especially in the non-clinical aspects.

Operations Manager – Kelly Britton

Responsibility for appointment management, premises, health and safety and joint responsibility with the Business Manager.

Administration

Care Co-Ordinator Supervisor- Agnes Gorczyca

Overall responsibility for the management of the reception team

Secretary

Hospital referral letters, Choose and Book queries, medical reports

Clerk    

Insurance and all other medical reports

Care Co-Ordinators

Care Co-Ordinators provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Care Co-Ordinators make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.